Shipping policy

Shipping Policy

At OneWorld Collection, we deliver furniture, homewares and decor throughout New Zealand.

Shipping Costs

Shipping costs are calculated based on the items in your order and the delivery location. Where available, your shipping cost will be displayed at checkout. For larger or oversized furniture items, additional freight charges may apply depending on your location.

If you require a delivery quote or have any questions regarding shipping before placing your order, please contact our team and we will be happy to assist.

Order Processing

We aim to process in-stock orders as quickly as possible. Once your order has been processed and dispatched, delivery timeframes will vary depending on your location and the size of your order.

Please note that delivery timeframes are estimates and may be affected by circumstances outside our control.

Furniture & Large Item Delivery

Furniture and oversized items may require specialist freight or furniture delivery services. Delivery arrangements and timeframes may vary depending on your location.

Please ensure the delivery address provided is accessible and suitable for receiving your order. If you have difficult access, stairs, apartments, rural delivery requirements or other special delivery considerations, please contact us before placing your order.

Checking Your Delivery

We recommend inspecting your order as soon as possible after delivery. If an item arrives damaged or there is an issue with your order, please contact us promptly with your order details and photographs so our team can assist.

Delivery Questions

If you have any questions about delivery, freight costs or whether we can deliver an item to your location, please contact the OneWorld Collection team before placing your order.