Refund policy

At OneWorld Collection it is important to us you love your purchase. If you change your mind within 14 days of your purchase and the item is in *original condition, we will exchange or provide a store credit.

For your convenience, we offer a return or exchange on most of our range (excludes furniture items) across our retail showrooms. Online purchases may also be returned to showrooms as per above. Please contact the return store or the online support team to request a return or exchange, please retain your proof of purchase so our team can verify you.

Transportation costs associated with change of mind will be at the expense of the customer. Items outside of 14 days will be at the discretion of OneWorld Collection. Please contact out support or store team to discuss options outside of these conditions.

*original condition is in original packaging or repackaged as new. OneWorld will assess items outside of these guidelines on an individual basis

*Excludes clearance, outlet or bespoke orders 

Unpacked or rewrapped will attract a 20% restocking fee.

Standard & stocked orders may attract a 20% cancellation restocking fee. This will be at the discretion of OneWorld Collection. 

OneWorld Collection will retain the deposit of any bespoke order cancellations.

If orders have already been shipped cancellation may still be possible however freight charges will not be refunded.