Shipping Information

How We Ship

Small items will be shipped directly from our warehouse using couriers. Tracking information will be provided to you when your item is shipped.

Larger items such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery.

Free Shipping Items - As marked on the product page.

If you have any questions about your delivery, please don't hesitate to contact us.

Shipping Definition 

Delivery will be provided to the location specified by the customer and listed on the delivery manifest

Standard Delivery - Includes delivery drop off only - We do not offer rubbish removal or assembly for the standard delivery option. 

*Delivery does not include relocation of exisiting furniture or fixing of items to floors, walls and ceilings. 

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Shipping Rates

Shipping rates fare calculated at the checkout. We partner with a large network of providers, this way you can choose the best service and rate at the checkout.

When Do We Ship

South Island - Dispatch 3 to 5 business days 

North Island - Dispatch within 7 business days 

Preparing To Receive Your Items

It's all in the preparation!

Delivery will be provided to the location specified by the customer and listed on the delivery manifest to ground floor and one room of choice.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Have you checked access?

Most of OneWorld items are assembled or large, please ensure there is sufficient access and space to the location specified for delivery.

We don’t rearrange or move furniture within your home.

Please let us know if you have low ceilings, narrow passageways, elevators or steep driveways.

Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery.

If we can’t access those hard to get to spaces, we can deliver the item to a nominated area accessible on the day or another location for another fee.

What time will we be there?

Deliveries can happen anytime on the day selected when booking your delivery. A OneWorld representative will make contact prior advising of an estimated timeframe.

Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, we will make contact to ensure you are kept informed.

If you are not home and nominate to leave items unattended, we do not take responsibility for any missing or lost items.

Now that you have your items.

At the time of delivery, the person taking accepting the delivery will be required to check over all items, confirm quantity and condition. Any discrepancies will be reported to the store of purchase or online team immediately. Issues need to be reported to the store of purchase within 48hrs

Items deemed missing or damaged will be replaced at no extra cost to the customer. This excludes items purchased AS/IS with pre-existing defects.

Last minute changes!

Somethings don’t go according to plan. If you need to change your delivery date please notify the team the day prior and we’ll reschedule for you.

If the items have already been loaded onto the truck and scheduled for delivery, a fee may be incurred to cancel this delivery and reschedule.

 

*Delivery does not included installation, removal of rubbish or fixing items to walls, floors or ceilings.

International Shipping

We do not ship internationally at this time.